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[ Payment and delivery ]
Delivery Conditions
We offer free shipping.
We only deliver by shipment. Delivery of our items is only within Germany. Self-collection of the goods is also possible. We do not deliver to Packstations.
General shipping information
Parcels are shipped via DHL.
There is no telephone arrangement for a preferred delivery date. Pallets are shipped by the freight forwarder Cargoboard or the Hermes Einrichtungsservice (Hermes setup service), for products that are delivered with 2-man handling. The freight forwarder will contact you by phone before delivery to arrange a delivery date. To make this possible, please provide a phone number where you can be reached during the day when placing your order. Delivery is made to the curbside, which means the respective freight forwarder is only responsible for delivery to the front of the building, but not for transport into your apartment. As soon as your order has left our warehouse, you will receive a shipping confirmation by e-mail. This confirmation will once again include all important information about your order.
Payment Methods
The prices listed in the online shop include the statutory value-added tax and all other price components. The following payment methods are generally available to you in our shop:
Advance Payment
Simply pay for your order via bank transfer. After your order, you will receive our bank details and all necessary transfer information. Please note that the goods will only be shipped after receipt of payment. PayPal, Credit Card, SEPA Direct Debit
Pay easily and securely with Paypal. You can initiate the payment quickly and easily from home or on the go. Upon successful payment, we automatically receive a payment confirmation. To be able to pay the invoice amount via the PayPal payment option, you must be registered with PayPal, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. For payment with PayPal, you deposit your personal data for your bank account and/or credit card in your PayPal account. You do not need a PayPal account for payment by credit card, SEPA direct debit, and purchase on account via PayPal.
Klarna
Pay immediately with your bank account. You will be logged into your account for this, just like with online banking. The payment is made immediately. Sofortüberweisung (instant transfer) is realized by Klarna; however, you do not need a Klarna account for this, only a bank account enabled for Sofortüberweisung.
Revocation Policy
Consumers have a fourteen-day right of revocation.
Right of Revocation
You can return your order within 14 days of receiving the goods. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To arrange a return, please follow these steps:
Step 1: Contact us
Send an e-mail to: office@tommermann.de
Please provide the following:
- Order number
- Item description
- Reason for return
Step 2: Receive confirmation and return address Within 1–2 working days, we will get back to you, confirm the return, and send you the return address.
Step 3: Return by post Pack the goods carefully. Ensure that the complete scope of delivery is included. Please include the following in the package:
- A copy of the invoice
Send the package to the address provided previously. We recommend keeping the proof of shipment and the tracking number until the return is complete.
Step 4: Goods receipt and inspection After receiving the return, we will inspect the goods within 3 working days.
Step 5: Refund The refund will be made using the same payment method used for the purchase – within 5–7 working days after inspection of the return.
We strive to make the return process as simple and transparent as possible. Your comfort is our priority. Should you have any questions or problems, please feel free to contact us – we will guide you every step of the way.
